Returns

We try our best to give you excellent jewellery but if you are not satisfied with your ordered product then you can return it by following our goods return policy.

7 day replacement / return guarantee

All products sold by us are covered under our 7day replacement/goods return policy. If the product that you have ordered is damaged or defective then we shall replace it within 7days or refund your money. Follow the following procedure to return the product:

To get your product replaced / return please contact +91-9967226199 / +91-9820625236 - or email us at info@ganeshacreation.com within 7 working days from the date of delivery.

Under the following situations the product shall not be eligible for return or replacement under this policy.

  1. If the product is washed
  2. If the product is not in its original state
  3. If the product is returned without its original packing & jewellery
  4. Product without a valid or readable serial number, including but not limited to products with missing, damaged, tampered or with unreadable serial number.

Refund for returned product

Once you have shipped the product & it reaches us, then it shall be inspected. If the inspector finds the concerns raised by you are genuine & he is satisfied that there is indeed a problem with the product; then we shall refund the purchase amount to your bank account. Please note that the inspector’s decision on the matter shall be final & binding.

 


Safe Payments

NEFT / Cheque / RTGS / Cash

Shipping

Fedex / Aramex / DTDC / DHL / UPS

Ordering

Smooth & Transparent process to order.